Account Manager | Digital Media & Production | Hybrid in Waterloo | $60k - $72.5k + Bonus

The Company

This award-winning digital media collective is known for crafting compelling stories through video, animation, photography, design, and interactive experiences. With a reputation for blending creativity with data-driven strategy, the team supports brands ranging from emerging innovators to global powerhouses. Rooted in collaboration and curiosity, this dynamic environment thrives on producing emotionally resonant content that inspires real audience connection.

The Role

They are seeking a driven and client-focused Account Manager to join their team in a full-time capacity. This individual will act as the key liaison between clients, internal creative teams, and external partners, ensuring projects are executed seamlessly from concept through delivery. The role requires a balance of relationship management, business development, and project oversight, along with the flexibility to travel and adapt to varying schedules when needed.

The Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring strong communication and satisfaction
• Build and maintain long-term, trust-based relationships with clients and stakeholders
• Collaborate with internal teams to scope projects, develop proposals, and secure new business opportunities
• Identify opportunities to grow existing accounts and increase overall revenue
• Oversee project timelines, budgets, and deliverables to ensure successful execution
• Monitor project profitability, including tracking costs and managing scope changes
• Coordinate with production and project teams on planning, scheduling, and resource allocation
• Provide clients and vendors with regular updates on progress, timelines, and requirements
• Ensure all deliverables meet quality standards and align with client objectives
• Prepare and present reports on account performance and project status
• Proactively identify challenges and implement solutions in collaboration with internal teams

The Requirements:

• 3–5+ years of account management experience in a creative, production, or marketing environment
• 2–3+ years of direct client-facing experience
• Post-secondary education in a related field or equivalent professional experience
• Strong understanding of client service, project management, and budgeting principles
• Experience supporting business development and identifying growth opportunities
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Excellent organizational and time management skills
• Strong interpersonal, communication, and presentation abilities
• Proven ability to collaborate effectively with cross-functional teams
• Skilled in negotiation and problem-solving in a client-focused environment
• Comfortable working under tight deadlines and evolving project requirements
• Proficiency with common productivity tools (e.g., Microsoft Office, Google Workspace)
• Fluency in English (written and verbal); French is considered an asset
• Valid driver’s license and willingness to travel as required

Apply

If you are a motivated professional who enjoys building relationships, driving business growth, and delivering high-quality creative projects, they encourage you to apply. This is an excellent opportunity to join a collaborative team where your contributions will have a direct impact on both client success and overall business growth.

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